Professional Business Phone Services Which Ensure Their Customers Satisfaction


Today, businesses have a choice of phone systems to select from – and certainly when compared to the old days of only landlines.

  • And whilst breakthroughs in technology are moving ahead for even better products with a more comprehensive service, at the same time they’re making it harder for business owners to select which product is ideal for them!

With that in mind, let’s have a peek at some of the business phone systems which are currently available.

The Classic Phone System

The traditional landlines shaped telecommunications for most of the last century, but they’re slowly being phased out by an increasingly alternative type of 21st-century offerings.

The enterprise-level phone services have all the added features, as long as you have the necessary PBX hardware installed for individual extensions for every worker or department. Calls can be transferred to voicemail, etc.

  • The only issue with landlines is (and always will be) that they typically end up costing much more than their next-gen adversaries.
  • For starters, PBX infrastructure is dear, and handling it can be a bit of a nightmare.
  • Presently, the only businesses that really justify using a landline-based phone system, are those of the much larger types which have a budget for it.

Virtual Phone System

This has now become very favoured and is the type of phone network, which powers a virtual receptionist and message-taking service such as those provided by Message-Direct.

These systems connect single business lines to an off-site office or centre where all calls are answered and any appropriate action is then carried out.

Everything is covered

When the receptionist answers calls, they can then conduct a number of actions:

  1. Forward the call to the right person within the company
  2. Screen calls to ensure whether any further action is necessary
  3. Directly address any kinds of enquiries or concerns which is brought up by the callers

From the caller’s point of view, it would indeed seem as if they have called directly into the company’s office, where they have been greeted by their receptionist and then, if so desired, connected straight through to somebody they would like to speak with. There’s no reason at all to think that their call has been moved over a large geographical distance.

  • The great benefit of this kind of system is its affordable monthly price tag – and especially for very small offices or for companies which have many remote staff.

If any staff members are indeed working from their homes, calls can still simply be passed on to them by way of their mobile phones.

  • And in this kind of setting, virtual phone systems provide a wonderful enterprise-level telecommunications service without any need to invest in equipment.

It’s a much better idea for any business to have a single, unified front which you can then front to the business world. This not only improves the image of your company, but also promotes much more effective operations.