Managed Workplace Services in Comparison to IT Support


Businesses need IT companies to build infrastructure, protect data and manage the existing systems. These are fairly complex tasks, and many business rely on IT support companies to handle these problems. Managed services are another option. These are more proactive services because they can monitor situations. An example would be a data breach. The IT support service would only be called in after the data was compromised. Managed workplace services identify the problem before it becomes an issue. They may monitor the systems to check for suspicious traffic. If a firewall is breached, then the company can quickly resolve the issue before things become very serious.

Traditional IT Support Systems

Traditional IT business processes involve finding remedies to complaints. If a user complains that a computer has a virus, then the IT team may go and fix the problem. This is typically less efficient, but these systems are often more lightweight. If the company has fewer IT service needs, then the business may not want to pay for managed services to constantly monitor the systems. A traditional support system is ideal for a company that doesn’t have a particularly complex IT infrastructure. If your company’s business model involves constant upgrades, then you may prefer a managed service. This is because IT projects are very time-consuming and expensive. Most business owners probably don’t want to spend a lot of time planning and initiating projects when a managed service can automatically handle these responsibilities.

Managed Workplace Services

Companies may prefer to use managed services if the IT systems need to be consistently monitored and altered. The company’s infrastructure may need to be scalable. A company that is growing might need to constantly add capacity to the computer network. If businesses are opening up new branches, then the IT professionals will need to change the infrastructure to integrate these new parts of the company. Managed workplace services can reduce system downtime. If the company can proactively identify and mitigate a threat, then systems may remain operational. One example would be a system going down after a brief power flicker. The company may switch over to a battery backup to ensure the systems stay online during the storm.

Managed services will access performance monitoring reports to periodically look for potential issues. Hardware or software may need to be upgraded. A managed IT service company will still respond to inquiries the same way a traditional support service does.

Selecting a Service That Meets Your Company’s Needs

A private college is an example of an organization that needs a traditional support service. The company’s website is rarely upgraded, and many employees bring their own laptops to work. A growing sales business may need to utilize managed services. The software needs to be consistently upgraded, and the company is using cloud engineering to make its systems scalable. Each business should ideally weigh the benefits and risks related to each option. The IT system should make all business processes more efficient and reliable. More expensive services may actually be more cost-effective if they are generating greater value for a company.